Subject to the terms of this Agreement, Multitech Technical Services agrees to provide domestic cleaning services (the "Service") to the Customer at an address specified by the Customer (the "Premises").
The Service will be for such cleaning duties as agreed with the Customer at the time of booking.
Multitech Technical Services will provide one or more cleaners (the "Cleaner") to attend the Premises to provide the Service at a time and date mutually agreed between Multitech Technical Services and the Customer (the "Service Time").
Multitech Technical Services endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
Any changes to the Service to be provided must be agreed by Multitech Technical Services prior to the Service Time.
If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Multitech Technical Services by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner.
The Customer represents and warrants that:
It will provide a safe working environment at the Premises for the Cleaner to perform the Service;
The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
It will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;
It will provide all usual and necessary cleaning equipment and materials required by the Cleaner to provide the Service, unless other arrangements have been made with Multitech Technical Services;
All cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order;
It will advise Multitech Technical Services prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
It is authorised to use the Premises and obtain the provision of Service;
If the Customer requires the Cleaner to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and
It will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:
The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
The Customer acknowledges Multitech Technical Services invests significant resources in recruiting, selecting and training its Cleaners. Unless Multitech Technical Services gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic services to the Customer or any associate of the customer for any period during which services are provided by Multitech Technical Services or for a period within 12 months after the conclusion of any Service
The Customer acknowledges that Multitech Technical Services may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.
The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner.
Any price quoted by Multitech Technical Services is an estimate only based on Multitech Technical Services's experience, without inspection, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Multitech Technical Services, Multitech Technical Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
The Customer must inform Multitech Technical Services whether any cleaning services required are for an 'end of tenancy' at the time of quotation.
The Customer may make a booking either in person, by either telephone, fax, email or on the Multitech Technical Services website.
At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
Multitech Technical Services provides all quotations at the time of booking.
The Customer agrees to provide Multitech Technical Services with their valid credit card details at the time of booking, and authorises Multitech Technical Services to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement.
Multitech Technical Services reserves the right not to accept a booking for any reason.
If the Customer is dissatisfied for any reason with the Service provided, it must inform Multitech Technical Services within 24 hours of completion of the Service. Multitech Technical Services strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 13, Multitech Technical Services may, at its discretion, offer the Customer either of the following:
A partial or full refund;
Re-supply of the Service without charge;
Such other remedy as as deemed appropriate by Multitech Technical Services.
The only conditions and warranties which are binding on Multitech Technical Services in respect of the state, quality or condition of goods and services supplied by Multitech Technical Services to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).
To the extent permitted by statute, the liability, if any, of Multitech Technical Services is, at Multitech Technical Services's option, limited to and completely discharged by the resupply of the Service. Multitech Technical Services is not responsible for:
Not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or
Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;
Not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 4;
Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Multitech Technical Services;
Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; vExisting dirt, wear, damage or stains that can not be completely cleaned or removed;
Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;
Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or
The cost of any key replacement or locksmith fees, unless keys were lost by Multitech Technical Services or the Cleaner.
Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Multitech Technical Services are excluded.
The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that Multitech Technical Services gives no guarantee as to the actual results of the Service.
Except to the extent provided in this clause, Multitech Technical Services has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Multitech Technical Services (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Multitech Technical Services).
The Customer indemnifies Multitech Technical Services against:
All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Multitech Technical Services in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
The Customer must inform Multitech Technical Services of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Multitech Technical Services within 24 hours of completion of the Service.
To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of Multitech Technical Services under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.
This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.
Subject to clause 18(c), Multitech Technical Services may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.
Multitech Technical Services may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Multitech Technical Services, that breach is incapable of remedy.
Multitech Technical Services reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.
The Customer and Multitech Technical Services acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Dubai and both agree to submit to the exclusive jurisdiction of the courts of Dubai in the event of any dispute.
The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.
The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Multitech Technical Services
The name 'Multitech Technical Services' is a registered trademark. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of Multitech Technical Services.